Frequently Asked Questions

Yes, we accept stays up to a maximum of 28 nights.

You can submit a booking request, and we will confirm your reservation very quickly.

Check-in is from 15:00 to 23:00, and check-out is from 08:00 to 11:00.

Keys are stored in a secure lockbox next to the entrance.
The access code will be sent the day before your arrival, after you have provided the ID documents of all guests, as required by Italian law.

No, smoking is not permitted inside the apartments.

Yes, on request. Please ask before booking.

No, parties and events are not allowed.

Yes, children of all ages are welcome.

Yes, children aged 0–2 years stay for free.

Yes, a crib is available on request, free of charge and subject to availability.

No, we do not offer extra beds.

Yes, free high-speed Wi-Fi is available in all apartments.

Yes, each apartment has a fully equipped kitchen, including coffee machine, kettle, fridge, freezer, air fryer, dishwasher and complete cookware and utensils.

Yes, a hairdryer is provided in each apartment.

Yes, both are available.

Yes, all apartments have both heating and air conditioning.

You must provide a valid phone number when booking. Home address is not required. You must also send the ID documents of all guests before arrival for legal registration.

No, there is no curfew

We do not offer private parking, but several paid options are available nearby, including street parking (blue lines) and Parcheggio Centro, Via Campo Marzo 1.

  • Via San Paolo 24 (Castelvecchio & San Zeno): accessible by car, with loading/unloading allowed.
  • Vicolo Satiro 5 (Atelier del Teatro): located inside the ZTL; car access is not permitted.

After sending a booking request, you will receive a message confirming availability. Please wait for our reply to finalize your reservation.

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